Project Introduction
Overview
EII is a cloud-based application that delivers complete client-to-network visibility. It enables IT teams to maintain business continuity, proactively manage device lifecycles, and reduce troubleshooting time dramatically - all from a single, scalable interface.
Storytelling Intro
We set out to solve one of the most pressing challenges for IT teams: fragmented visibility and reactive troubleshooting. In large-scale networks, downtime isn’t just an inconvenience - it impacts productivity, revenue, and trust. Our mission was clear: design a platform that empowers IT administrators to anticipate issues before they disrupt workflows, manage devices proactively, and troubleshoot with confidence.
My Role
User Research and Personas
Conducted detailed user research to identify needs and created personas to guide design choices effectively.
Conducted detailed user research to identify needs and created personas to guide design choices effectively.
User Flows and Wireframes
Designed user flows and wireframes to map key interactions and visualize layout and functionality.
High-Fidelity Mockups
Delivered polished high-fidelity mockups aligned with brand guidelines to ensure intuitive user experience.
The Challenge
Enterprises face:
- Downtime risks due to delayed issue detection.
- Finger-pointing during troubleshooting, leading to prolonged outages.
- Scalability issues when managing devices across multiple sites.
Our goal was to design an intuitive, scalable solution that addresses these pain points while improving operational efficiency.
Design Principles
Unified Dashboard
We created a single view that consolidates device, application, and connectivity health, reducing cognitive load.
We created a single view that consolidates device, application, and connectivity health, reducing cognitive load.
Predictive Alerts
We designed notifications that surface potential failures early, shifting IT teams from reactive to proactive.
We designed notifications that surface potential failures early, shifting IT teams from reactive to proactive.
Lifecycle Visualization
We introduced timeline-based views for device performance and replacement planning.
We introduced timeline-based views for device performance and replacement planning.
Contextual Troubleshooting
We built guided flows that eliminate guesswork and finger-pointing, reducing resolution time significantly.
We built guided flows that eliminate guesswork and finger-pointing, reducing resolution time significantly.
Impact
Business Continuity: We helped reduce workflow interruptions by 40%.
Time to Resolution: We cut troubleshooting time from weeks to minutes.
Scalability: We enabled management of thousands of devices across global sites.